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Washington DC Press Releases
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(WashingtonDC.CityRegions.Com, September 11, 2015 ) Springfield, Virginia (VA) -- "When a toy breaks, a child's heart invariably breaks along with it," said the CEO of Perennial Innovation LLC, the company that owns the Play Basics brand. Perennial Innovation surveyed 300 people on social networking platforms to inquire about their experience and satisfaction with toy warranties. The findings show that most people are troubled by warranty limitations and the aggressive nature of how many distributors and retailers upsell extended warranty plans. Perennial Innovation will use these findings to tailor warranty offerings in order to maximize customer satisfaction and to maintain a high customer retention rate.
Play Basics will initially provide a one year warranty for its recently released product in the medical toys category at no additional cost. "If you are unsatisfied with our product at any time during the first year, we will replace it or provide a full refund and we will not ask any questions," the CEO said. The warranty provided by Perennial Innovation provides several coverage benefits including: manufacturing defects in materials and workmanship, unintentional damage or breakage, mechanical breakdowns, electrical breakdowns, normal wear and tear, and damage caused by electrical power sources. The warranty will not cover items that were lost, stolen or intentionally damaged.
The findings further indicate that most people feel that one year is a satisfactory period of time to assess the quality and craftsmanship of a toy. Nonetheless, Perennial Innovation will unofficially extend their warranty for products purchased directly from them, for life. This is an unadvertised benefit for customers who purchase directly from Perennial Innovation.
Perennial Innovation's flagship medical toys product currently retails for under $30 on Amazon.
About Play Basics
Play Basics, based in Springfield, Virginia, is an emerging company that caters to the imagination of children by introducing captivating children's products.
Play Basics
Sam Aaron
7189891211
press@playbasics.com
Source: EmailWire.Com
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